Returns Policy

When you click on a product and are redirected to a retailer's website, you are making a purchase directly with that retailer. The returns process, timeframes, and conditions are governed by the retailer's own returns policy.

While each retailer has their own policy, most UK retailers follow these general guidelines:

• Returns are typically accepted within 14-30 days of purchase
• Items must be in original condition with tags attached
• Proof of purchase (receipt or order confirmation) is usually required
• Some retailers offer free returns, others may charge a return fee
• Made-to-measure or personalized items may not be returnable

3.1 Items Eligible for Return

• Unworn items with original tags and packaging
• Items that are faulty or not as described
• Items that don't fit (subject to retailer's policy)
• Items sent in error by the retailer

3.2 Items Not Eligible for Return

• Worn or damaged items
• Items without original tags or packaging
• Made-to-measure or bespoke items
• Items purchased during sale periods (varies by retailer)
• Underwear or intimate items (for hygiene reasons)

4.1 Step-by-Step Process

1. Contact the retailer directly using their customer service details
2. Request a returns form or return authorization number
3. Package the item securely with original packaging and tags
4. Include the completed returns form and proof of purchase
5. Send the package using the retailer's preferred method
6. Keep tracking information for your records

4.2 Return Methods

• Postal Returns: Most common method, may require pre-paid label
• Store Returns: Some retailers allow in-store returns
• Collection Service: Some retailers offer home collection
• Drop-off Points: Convenient drop-off locations

5.1 Refund Timeframes

• Processing time: 3-5 business days after receiving the return
• Refund to original payment method: 5-10 business days
• Store credit or exchange: Usually immediate or within 24 hours

5.2 Refund Methods

• Original payment method (credit/debit card, PayPal, etc.)
• Store credit or gift voucher
• Bank transfer (for some retailers)

Many retailers offer exchanges for different sizes, colors, or styles. Exchange policies typically:

• Follow the same timeframes as returns
• May require the same conditions as returns
• May allow online exchanges or require store visits
• May charge additional shipping fees for exchanges

If you receive a faulty or damaged item:

• Contact the retailer immediately (usually within 48 hours)
• Provide photos of the damage or fault
• Keep all packaging and documentation
• Most retailers will arrange collection at their expense
• You may be entitled to a full refund or replacement

To minimize size and fit issues:

• Use our size guide and fit recommendations
• Check the retailer's specific sizing charts
• Read customer reviews for fit information
• Consider ordering multiple sizes if uncertain
• Check if the retailer offers free returns for sizing issues

While we don't handle returns directly, we can help by:

• Providing contact information for retailers
• Helping you understand general returns policies
• Assisting with size and fit guidance
• Directing you to the appropriate retailer support

Under UK consumer law, you have rights when shopping online:

• 14-day cooling-off period for distance purchases
• Right to return faulty goods within 30 days
• Right to repair or replacement for faulty items
• Right to a full refund if goods are not as described

For questions about returns or to get help contacting retailers: